410.268.9109

M-F 10am to 5pm

Grad DVD Cancellation Request

If you purchased online and ordered a DVD ONLY, you may cancel your order within 24 hours and we will happily refund you. 

If you placed an order at the Show Place Arena, at our booth, you may cancel within 24 hours and we will happily refund you unless you have taken advantage of the FREE digital download. Sorry, if you have downloaded the file for free, you will not be eligible for a refund of any part of your order.

If you mailed in your order, you must cancel your order within 72 hours (3 days) of the post marked date/the actual date of  mailing.

DEFECTIVE DVDs: 

If your DVD is defective or has been damaged in shipping, please mail or bring it back WITHIN 7 DAYS OF THE POSTMARKED DATE and we'll be happy to exchange it for you. Your exchange must be accompanied by the ORIGINAL SHIPMENT PACKAGING.


RECEIPT OF CANCELLATION REQUEST:

Once we receive your request we will notify you of receipt. It can take up to 14 days to process your cancellation request.


 

  

Submission of this form does not cancel your order automatically. Your order and cancellation request will be reviewed to determine if you order is eligible for cancellation. You will be notified by email once we have reviewed your request.

Help Request

Please submit this HELP form for ASSISTANCE if your coupon code/phone number does not seem to work or you are having trouble downloading the digital file.  Please check our FAQs first as those may answer your questions faster.

 The FREE Digital Download is available ONLY to those orders placed at our booth on Grad Day. No Exceptions.

For inquiries other than issue-related, please click here. Issue related issues must use the Trouble Ticket form on this page.

Company Contact:

ADEK Productions
1801 West Street, Suite 100
Annapolis, Maryland 21401
PH: 410.268.9109

Help Request Inquiries | Cancellation Request

Office Hours:

Monday - Friday   ---   10am to 5pm
Saturdays   ---   11am to 3pm
Sundays   ---   By Appt Only

 


FAQs