If you purchased online and ordered a DVD ONLY, you may cancel your order within 24 hours and we will happily refund you.
If you placed an order at the Show Place Arena, at our booth, you may cancel within 24 hours and we will happily refund you unless you have taken advantage of the FREE digital download. Sorry, if you have downloaded the file for free, you will not be eligible for a refund of any part of your order.
If you mailed in your order, you must cancel your order within 72 hours (3 days) of the post marked date/the actual date of mailing.
If your DVD is defective or has been damaged in shipping, please mail or bring it back WITHIN 7 DAYS OF THE POSTMARKED DATE and we'll be happy to exchange it for you. Your exchange must be accompanied by the ORIGINAL SHIPMENT PACKAGING.
RECEIPT OF CANCELLATION REQUEST:
Once we receive your request we will notify you of receipt. It can take up to 14 days to process your cancellation request.
Submission of this form does not cancel your order automatically. Your order and cancellation request will be reviewed to determine if you order is eligible for cancellation. You will be notified by email once we have reviewed your request.