410.268.9109

M-F 10am to 5pm

** Chesapeake High School 2017 Grad Parents - Some of these items will apply differently to you. See purple indication below.**

WHEN WILL I GET MY DVD?
DVDs ordered on site (not online) AT OUR KIOSK the day of graduation, will ship first. Expect to receive your DVD in about 4 weeks (can take up to 6 weeks) - check our online delivery schedule for ship dates. Online orders, placed on the WEBSITE, will ship next in the order received - your order status will change from CONFIRMED to SHIPPED and you will get an email when this is updated, then mail orders ship last and as they come in.

WHEN IS THE DIGITAL FILE READY FOR ACCESS?
Approx. 72 hours after your graduation date. Check our "DELIVERY SCHEDULE" to see when the file is available. 

HOW CAN I ACCESS MY DIGITAL DOWNLOAD?
Once you have purchased or redeemed your free download, navigate to/select "MY ACCOUNT" (located at top right of website) then select "Downloads", you'll see the file there. If you do not, please let us know and we will asssit you.
**Chesapeake HS Only: You will receive a free digital download with a DVD purchase. Once your DVD order is received and processed, you will use the phone number you registered with as your coupon code. Please call us once you've placed your DVD order as your free digital download will have to be purchased in a separate transaction. 

HOW LONG DOES THE FILE TAKE TO DOWNLOAD?
It depends upon your connection.  These files are very large, approx. 3.5 gigabytes (3.5 GBs) each so give them time to download. With faster connections, it may take 15 to 30 minutes, some slower connections can take up to an hour or more to download. TURN OFF YOUR ANTIVIRUS SOFTWARE for the duration of the download. Do not interrupt the download until it is completely finished to ensure a proper working file. Upon download, SAVE the file to your hard drive, do not select OPEN. Not recommended for download directly to your mobile device but it can be. Please wait until it's fully downloaded to access/view it or the file will be corrupted and you'll have to start the download process again.  We are not responsible for internet connection interruptions and have allotted a generous 3 downloads so you have plenty of trys for a successful download.  IE has been known to interrupt large file downloads. Firefox may net you better results.  

WHAT IS THE COUPON CODE FOR?
If you filled out an order form, submitted it to a person at the kiosk/table, and paid for it on site on the day of graduation (not online), your phone number will be used as your "coupon code" so you can download the digital file without charge. If you missed us at on grad day and/or do not have an order form in your graduation packet, you will have to purchase your digital download online.
**Chesapeake HS Only: You will receive a free digital download with a DVD purchase. Once your DVD order is received and processed, you will use the phone number you registered with as your coupon code. Please call us once you've placed your DVD order as your free digital download will have to be purchased in a separate transaction. 

WHAT IF I HAVE TROUBLE WITH THE DOWNLOAD? RECEIVE ERRORS?
You are given three download credits. So you have three chances to download the file successfully. If you experience issues with the first couple of attempts, you may want to try another computer or call us for assistance. Once you've exhausted your three credits, we cannot issue more credits. Do not attempt to download on your smart device, must be downloaded to a desktop computer. If you must call because you are having issues, please be specific with the exact errors/issues you are receiving so that we may better assist you.

I PRE-ORDERED AT THE GRADUATION, HOW DO I GET MY DIGITAL DOWNLOAD?
1. Navigate to your County in the Main Menu (top of page just under logo). Select the DIGITAL DOWNLOADs for the current year.
2. Scroll to find your school.
3. ADD TO CART or select the name of your school for more details.
4. CHECK OUT.  You will be required to register.
5. During the check out process you will see an option for a COUPON CODE.  Your coupon code is the phone number that was used on your order form, numbers only, no hyphens, periods, spaces or other symbols.
6. The coupon code will give you a $29 discount/credit. You must fully complete the checkout process. 
7. Upon completion you will access MY ACCOUNT in the top menu, navigate to "Downloads".  You will be able to download the file here. Click here to make sure the digital file is available before downloading. You will have several opportunities to download the file. Once these freebies are exhausted, you will have to purchase the download. Please do not call for addt'l downloads. If you need assistance in downloading the file, please email or call us for assistance.  However, because we are still filming graduations, we may not be readily available to assist you until after Mid June

WHAT FORMAT IS THE DIGITAL FILE IN?

MP4

WILL I NEED A SPECIAL PLAYER TO PLAY THE DIGITAL FILE?
No.  Windows Media Player and Quicktime (MAC/APPLE) will play the file just fine.

CAN I ORDER GRADUATION DVDS FROM PREVIOUS YEARS?
Yes, just contact us directly if you do not see what you're looking for on the site. We have Grad DVDs dating back to 2009.  You may have to call to order: 410-268-9109 or email us.

DO YOU OFFER REFUNDS?
Sorry, but we do not honor refunds for downloadable products. However, if your DVD is defective, please send it back within 30 days and we'll be happy to mail you a new one. We cannot replace DVDs free of charge due to scratches or other types of mishandling.

Company Contact:

ADEK Productions
1801 West Street, Suite 100
Annapolis, Maryland 21401
PH: 410.268.9109

Email Us

Office Hours:

Monday - Friday   ---   10am to 5pm
Saturdays   ---   11am to 3pm
Sundays   ---   By Appt Only

 


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